Refund policy

Truegoods, we want you to be satisfied with your purchase.

Returns:

You may request a return within 7 days of receiving your order if the product is damaged, defective, incorrect, or significantly different from the product description.

To request a return, contact us at truegood.store@gmail.com with your order number and clear photos/videos of the product.

Items must be unused and in their original condition unless the item was received damaged or defective.

Refunds:

Once your return/request is reviewed and approved, we will process your refund to the original payment method, where applicable.

Refund processing time may vary depending on your payment provider.

Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting photos/videos.

Non-returnable items:

Products that have been used, damaged after delivery, or returned without prior approval may not be eligible for a refund.

Truegoods reserves the right to review each return request individually.