Refund policy

At Truegood, we want you to be completely satisfied with your purchase.

Returns:

You may request a return within 7 days of receiving your order if the product is damaged, defective, incorrect, or significantly different from the product description. To request a return, contact us at truegood.store@gmail.com with your order number and clear photos/videos of the product. Items must be unused and in their original packaging unless received damaged or defective.

Refunds:

Once your return is reviewed and approved, we will process your refund to the original payment method within 7–10 business days. If a refund to the original payment method is not possible, store credit will be issued instead.

Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with supporting photos/videos.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect, in which case Truegood will cover the return shipping.

Non-returnable items:

Products that have been used, damaged after delivery, or returned without prior approval are not eligible for a refund.